Payment Policy

Welcome to Iberia Skinbrands. This Payment Policy outlines the accepted payment methods, payment terms, and related conditions for purchases made on our ecommerce website www.iberiaskinbrands.in. By placing an order on our website, you agree and understand to the terms mentioned below.

1. Accepted Payment Methods

We offer multiple secure and convenient payment options to ensure a seamless shopping experience:

· Credit Cards (Visa, MasterCard, American Express, and other major cards)

· Debit Cards

· Net Banking

· UPI (Unified Payments Interface)

· Digital Wallets (as available)

· Other payment options as enabled from time to time via our payment gateway partners

· Please note for VISA and Master Card, you will be required to submit your 16-digit card number, card expiry date, and a 3-digit CVV Number (on the back of your card). For AMEX you will be required to submit your 15-digit card number and 4-digit code.

We Also accept online orders against COD orders

All payments are processed through secure and PCI-DSS compliant payment gateways.

2. Payment Currency

All transactions on www.iberiaskinbrands.in are processed in Indian Rupees (INR) unless otherwise specified.

3. Payment Authorization & Confirmation

· In case of Prepaid order – A Full payment must be made at the time of placing an order.

· Upon successful payment, you will receive an order confirmation via email (which you have provided while placing the order.

· In case of payment failure, the order will not be processed. Any debited amount will be refunded as per bank or payment gateway timelines.

4. Pricing & Taxes

All product prices listed on the website are inclusive of applicable taxes (as mentioned on the product page).
Applicable Goods and Services Tax (GST) and other statutory levies will be charged as per Indian laws.
Prices are subject to change without prior notice. However, the price applicable at the time of order placement will be honoured.

5. Failed or Incomplete Transactions

If a transaction fails but the amount is debited from your account, the refund will be processed automatically by the payment gateway or bank.
Refund timelines may vary between 2–10 business days, depending on your bank or payment provider.
Iberia Skinbrands is not responsible for delays caused by banks or payment gateways.

6. Refunds & Cancellations

Refunds, if applicable, will be processed to the original payment method only.
Please refer to our Cancellation & Return Policy for detailed information regarding eligibility and timelines.
Orders once confirmed may not be cancellable unless specifically mentioned.

7. Security of Payments

We are currently using PayU as our payment service provider. Customers may refer to our Terms of Use for further information on third party websites.

We do not store or process your card details on our servers.
All sensitive payment information is encrypted and securely handled by our authorized payment gateway partners.
Iberia Skinbrands shall not be liable for any unauthorized access, fraud, or breach arising from factors beyond our reasonable control.

8. Dispute Resolution

In case of any payment-related disputes, customers are encouraged to contact our customer support team first. We will make every reasonable effort to resolve concerns promptly and fairly.

9. Contact Information

If the amount has been deducted from your account, but you haven’t received a confirmation from us or haven’t reached the confirmation page, you can reach out to our customer care team for all payment-related queries or assistance. Please contact us at:

· Email: info@iberiaskinbrands.com/ hello@iberiaskinbrands.com

· Phone: +91- 9599691116

Along with the following information:

· Transaction Ref Number

· Registered Email ID

· Phone Number from which order was placed

· Date & Time of Transaction

Iberia Skinbrands reserves the right to amend this Payment Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.