Shipping:

IBERIA SKIN BRANDS INDIA PVT. LTD offers shipping to PAN India. We usually dispatch the order within 2 to 3 working days after receiving the order. You would also receive the tracking details by message or email . Customers usually receive the products within 3 to 5 working days, once they are shipped. This delivery period may be longer in remote locations within India. Delivery of products is not attempted on Sundays or gazetted holidays.

Cancellation Policy

We hope that your order never needs to be cancelled or returned. However, if you do need to cancel or return an order, we are here to help. We have outlined our cancellation and return policy below to help you through the process.

Here is a more detailed explanation of the cancellation and return policy:

• Orders that have not been shipped yet: You can cancel your order at any time before it has been shipped. If you do cancel your order, you will receive a full refund within 7-10 business days if the order payment is a prepaid.

• Orders that have been shipped: If your order has been shipped, you may be able to cancel or return it depending on the reason for the cancellation. For example, if your order was damaged in transit, you may be able to get a refund or a replacement.

• Wrong products received: If you receive items that are different from the one you ordered, you can immediately contact the Iberia Skinbrands support team to ship the correct items to you. Please email us at info@iberiaskinbrands.com with the order ID and a brief description of the issue along with the pictures. We will respond within 48 hours and attempt to arrange a convenient pickup of the incorrect items. If pickup is not possible, we will work with you to find a mutually agreeable solution. A refund will be processed once the item has been returned or picked up.
  
  

Refunds: Refunds are processed as follows:

• If you paid with cash, you will receive a refund in the form of either coupon codes or you will have to share the bank account details to our support team in order to process the refund.
• If you paid with a credit/debit card, you will receive a refund to the same account from which you made the payment.
  
  

Here are some items that are not eligible for return or replacement:

• Items that have been damaged due to misuse 
• Damage that occurs due to malfunctioning of products
• Consumable items that have been used or installed.
• Items with tampered or missing serial numbers.
• Items that are not covered under the manufacturer’s warranty.
• Items that are returned without all original packaging.
  
  

Returns and Refund:

 (a) In the event, the order is undelivered by the delivery agent due to no fault of the Customer/User, or the order is lost in transit, the full amount will be refunded to the User’s bank account, in case of online payment.

(b) In the event of a wrong or damaged product has been delivered, the Customer will have to report the same within 1 day of delivery and submit certain proof of damage or proof of wrong delivered item with a proper picture on our email ID i.e info@iberiaskinbrands.com. After a valid review by our team, the user’s request for return shall be accepted and the order shall be replaced with the correct product within 4 to 6 days of submitting the proof.

(c) Kindly pack the product as originally received by you. You can stuff the bag with bubble wrap or any other material to avoid damage during transit. Please note that in case the product is damaged, altered or used, returned without the original packaging, or if the return request is initiated after 24 hours of order delivery we will not be able to process the refund.

(d) Refunds will be initiated once the return order is received and checked by our team, usually within 24 – 48 hours of receiving the return.

Please note that if you wish to avail of a return/ exchange of the product you bought, it is mandatory that you shoot an unboxing video showing that you received the product in damaged condition.

Step-1 . Before unboxing the product keep your camera ready, Show that the box is sealed and untampered with when you start the video.

Step-2. Pen the box with utmost care and in front of the camera. 

Step-3. Show the condition of the product and the packaging clearly in the video before sending it to us for review.

Step -4. Make sure that the video is not edited or has any cuts, It will only be accepted if it is shot in one go.

Refund Account:

 (a) The refund will be processed to the original source of payment. It usually takes 3 – 6 working days for the amount to reflect in your account depending on the bank.

(b) In case you received a freebie with your product, the same needs to be returned in case you wish to return the order.

(c) In case you have received a replacement, the same is not eligible for return/ replacement again. In case you have ordered multiple products as a part of your order, please raise a return request for all the products you wish to return at once. We will not be able to process multiple return requests for the same order.

If you have any questions or complaints or feedback regarding our Shipping And Return Policy, you may contact us by:

Email:​  info@iberiaskinbrands.com

Phone: +91-9599691116